Fazt Lube & Service (“we,” “us,” or “our”) operates the website www.faztlube.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site, contact us, or use our services. Please read this policy carefully. By using our Site, you agree to the practices described here.

1. Information We Collect

1.1 Information You Provide Directly

When you contact us through our website contact form, call us, or send us an email, we may collect:

• Your name
• Phone number
• Email address
• Vehicle information (year, make, model)
• Any message or inquiry you submit

1.2 Information Collected Automatically

When you visit our Site, we and our third-party partners may automatically collect certain technical information, including:

• IP address and general location (city/region level)
• Browser type and version
• Pages visited and time spent on each page
• Referring website or source (e.g., a Facebook ad or Google search)
• Device type (desktop, mobile, tablet)
• Clicks, scrolls, and other interactions with the Site

1.3 Information from Social Media Platforms

If you interact with our Facebook or Instagram ads, send us a Direct Message, or contact us through social media, those platforms may share certain information with us (such as your name and message content) subject to their own privacy policies. We do not control the data practices of Facebook, Instagram, or TikTok.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries, questions, or service requests
• To schedule and provide oil change and vehicle maintenance services
• To send appointment reminders or follow-up communications if you have opted in
• To improve our website, services, and customer experience
• To measure the performance of our advertising campaigns (Facebook, Instagram, TikTok)
• To retarget website visitors with relevant ads on social media platforms
• To comply with applicable laws and protect our legal rights

3. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance your experience and support our advertising efforts.

3.1 Facebook Pixel

Our Site uses the Facebook Pixel, a tracking tool provided by Meta Platforms, Inc. The Facebook Pixel collects data about your visit to our Site — such as pages viewed and actions taken — and sends it to Facebook. This allows us to:

• Measure the effectiveness of our Facebook and Instagram ads
• Retarget visitors who have previously visited our Site with relevant ads
• Build custom and lookalike audiences for advertising purposes

You can opt out of Facebook’s use of your data for ad targeting through your Facebook Ad Preferences settings at www.facebook.com/settings/ads, or by visiting the Digital Advertising Alliance opt-out page at optout.aboutads.info.

3.2 Google Analytics / Google Services

We may use Google Analytics or Google Maps embeds on our Site. These services collect anonymized data about how visitors use our Site. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.

3.3 Managing Cookies

Most browsers allow you to control cookies through their settings. You can choose to block or delete cookies; however, doing so may affect the functionality of certain parts of our Site.

4. How We Share Your Information

We do not sell your personal information. We may share your information in limited circumstances:

4.1 Service Providers

We may share your information with trusted third-party vendors who assist us in operating our website, running our advertising, or providing our services (such as web hosting providers, email platforms, and ad platforms). These vendors are only authorized to use your information as necessary to provide services to us.

4.2 Advertising Platforms

We share certain data with Meta (Facebook/Instagram) and TikTok through their respective advertising tools (Pixel, API) to run and measure our ad campaigns. This data may include hashed contact information or behavioral data collected from our Site. These platforms have their own privacy policies governing how they use this information.

4.3 Legal Requirements

We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, the safety of others, or to investigate fraud.

4.4 Business Transfers

In the event of a sale, merger, or acquisition of Fazt Lube & Service, your information may be transferred to the acquiring party as part of the business assets, subject to the same privacy protections described in this policy.

5. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy or as required by law. Contact form submissions and customer communications are typically retained for up to 3 years. You may request deletion of your data at any time by contacting us (see Section 9).

6. How We Protect Your Information

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure, encrypted website hosting (HTTPS/SSL)
• Restricting access to personal data to authorized personnel only
• Regular review of our data collection and security practices

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information.

7. Third-Party Links

Our Site may contain links to third-party websites, including Google Maps and social media platforms. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party site you visit.

8. Children’s Privacy

Our Site and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately and we will delete it promptly.

9. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to opt out of marketing communications
• The right to opt out of targeted advertising (see Section 3)

To exercise any of these rights, please contact us using the information below. We will respond to your request within 30 days.

10. Arkansas Residents

If you are a resident of Arkansas, you have rights under applicable state law regarding your personal data. We are committed to honoring those rights. Please contact us to submit any data-related requests. We do not discriminate against users who exercise their privacy rights.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we make material changes, we will update the Effective Date at the top of this page. We encourage you to review this policy periodically. Continued use of our Site after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Fazt Lube & Service

1244 W Sunset Ave #5259

Springdale, AR 72764

Phone: 479-751-7474

Email: in***********@***il.com

Website: www.faztlube.com

We are open Monday–Friday 8:00 AM – 5:30 PM and Saturday 8:00 AM – 1:00 PM (CST).